ph711 Privacy Policy

This Privacy Policy ("Policy") describes the personal data practices of ph711 ("ph711," "we," "us," "our"), the operator of the online gambling and sports betting platform accessible at https://ph711.one. ph711 is licensed and regulated by the Philippine Amusement and Gaming Corporation (PAGCOR) and processes personal data in compliance with Republic Act No. 10173, the Data Privacy Act of 2012, and its Implementing Rules and Regulations issued by the National Privacy Commission (NPC).

By registering an account on ph711 or otherwise using our platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to the terms of this Policy, you must not use the ph711 platform.

1. Who We Are (Data Controller)

ph711 is the data controller responsible for the personal data collected through the ph711 platform. As data controller, ph711 determines the purposes and means by which your personal data is processed. Our Data Protection Officer (DPO) oversees all data privacy compliance activities and serves as the primary point of contact for data subject rights requests and regulatory inquiries.

For all privacy-related matters, including the exercise of your data subject rights, please contact our DPO at the details provided in Section 16 of this Policy. ph711 is registered with the National Privacy Commission as a personal information controller in accordance with NPC registration requirements.

2. Scope of This Privacy Policy

This Policy applies to all personal data collected by ph711 through:

• The ph711 website at https://ph711.one and all pages and subdomains thereof;
• The ph711 mobile web application accessed through any browser on any device;
• Any communication channel through which you contact ph711, including live chat, email, and SMS;
• The ph711 account registration and KYC verification processes;
• Payment and transaction processing systems connected to the ph711 platform.

This Policy does not apply to the data practices of third-party service providers or software vendors whose services are accessible through the ph711 platform (such as game studios or payment processors), who operate under their own privacy policies and are independently responsible for their data processing activities.

3. Personal Data We Collect

ph711 collects the following categories of personal data depending on how you interact with the platform:

4. How We Collect Personal Data

ph711 collects personal data through the following means:

4.1 Directly from You

You provide personal data directly to ph711 when you: register an account; complete the KYC verification process by submitting identity documents; make a deposit or request a withdrawal; contact ph711's customer support team; respond to a survey or promotion; or update your account settings and preferences.

4.2 Automatically During Platform Use

When you use the ph711 platform, technical and gameplay data is collected automatically through server logs, session tracking systems, and cookies. This includes your IP address, device identifiers, browser information, pages visited, games played, session duration, and login history. This automated collection is necessary for the security and fraud prevention functions of the platform.

4.3 From Third Parties

ph711 may receive limited personal data from third-party sources to assist with identity verification and fraud prevention, including from PAGCOR's regulatory systems, payment processors such as GCash and Maya, and third-party KYC verification service providers. All third-party data sharing arrangements are governed by data processing agreements that require the third party to handle data in compliance with applicable Philippine law.

5. Purposes for Which We Process Your Data

ph711 processes personal data for the following specific and documented purposes:

• Account Registration and Management: To create, maintain, and administer your ph711 player account.
• Identity Verification (KYC): To verify your identity and age in compliance with PAGCOR licensing conditions and to confirm that you are 21 years of age or older. 21+
• Payment Processing: To process deposits via GCash, Maya, and other Philippine payment methods, and to process withdrawal requests to your verified payment accounts.
• Anti-Money-Laundering Compliance: To conduct transaction monitoring, identify suspicious financial activity, and fulfil reporting obligations under the Anti-Money Laundering Act (AMLA) and its implementing regulations.
• Fraud Prevention and Security: To detect and prevent fraudulent activity, account takeovers, bonus abuse, and other security threats to the platform and its players.
• Game Integrity: To maintain game logs and session records necessary for the investigation of disputed game outcomes and technical incidents.
• Responsible Gaming: To monitor gameplay patterns for indicators of problematic gambling behaviour and to administer responsible gaming tools including deposit limits and self-exclusion.
• Customer Support: To respond to your queries, complaints, and support requests effectively and within committed response timeframes.
• Legal and Regulatory Compliance: To fulfil ph711's obligations under its PAGCOR license, Philippine tax law, and all other applicable regulations.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may opt out at any time.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the ph711 platform's features, performance, and user experience.

6. Legal Basis for Processing

ph711 processes personal data under one or more of the following legal bases recognised by the Data Privacy Act of 2012:

• Consent: For marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.
• Contractual Necessity: For data processing required to register your account, process payments, and provide the gaming services you have contracted for.
• Legal Obligation: For KYC, AML compliance, PAGCOR regulatory reporting, and other processing mandated by Philippine law.
• Legitimate Interest: For fraud prevention, security monitoring, game integrity, and platform improvement, where ph711's legitimate interests do not override your fundamental rights and freedoms as a data subject.

7. Sharing Your Personal Data

ph711 does not sell, rent, or trade personal data. We share personal data with third parties only in the following circumstances and under strict contractual and legal controls:

• Payment Service Providers: GCash (G-Xchange, Inc.), Maya (Voyager Innovations), BPI, BDO, Metrobank, and other payment processors receive the financial data necessary to process your transactions.
• KYC Verification Partners: Third-party identity verification providers receive copies of identity documents to assist with the KYC process. All such providers are contractually bound to process data only for KYC purposes.
• Game Software Providers: Game studio providers (such as JILI, Pragmatic Play, and PG Soft) receive a session identifier and account-level data necessary to load and record game sessions. They do not receive your full identity or financial data.
• PAGCOR and Government Authorities: ph711 is required by law to provide player data to PAGCOR upon request and to report suspicious transactions to the Anti-Money Laundering Council (AMLC) as mandated by applicable law.
• Professional Advisers: Lawyers, accountants, and auditors engaged by ph711 who are bound by professional confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, player data may be transferred to the acquiring entity subject to this Policy continuing to apply.

8. Cookies and Tracking Technologies

ph711 uses cookies and similar tracking technologies to operate the platform, maintain your session, prevent fraud, and analyse platform performance. The following categories of cookies are used:

• Strictly Necessary Cookies: These are essential for the platform to function. They include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without preventing the platform from working.
• Functional Cookies: These remember your preferences — such as your preferred language and responsible gaming settings — so you do not have to re-enter them on every visit.
• Analytics Cookies: These collect anonymised information about how players use the ph711 platform, helping us identify which features are popular and where improvements are needed. ph711 uses first-party analytics only — we do not use Google Analytics or other third-party analytics services that send data to external servers.
• Marketing Cookies: These are used to track whether you have responded to ph711's own promotional communications. ph711 does not use third-party advertising networks or cross-site tracking cookies.

You may manage your cookie preferences at any time through your browser settings. Note that disabling strictly necessary cookies will prevent you from using core platform features, including the ph711 login function.

9. Data Retention

ph711 retains personal data only for as long as is necessary for the purposes described in this Policy, subject to the following minimum retention periods imposed by Philippine law and PAGCOR licensing conditions:

• Account Data and KYC Documents: Retained for a minimum of five (5) years following account closure, as required by PAGCOR licensing conditions and AML record-keeping obligations.
• Transaction Records: Retained for a minimum of five (5) years from the date of transaction, in accordance with the Anti-Money Laundering Act.
• Game Session Logs: Retained for a minimum of two (2) years to facilitate the investigation of disputed outcomes.
• Customer Support Records: Retained for two (2) years from the date of the last interaction.
• Marketing Consent Records: Retained for three (3) years from the date of consent, or until you withdraw consent, whichever is earlier.

Following the applicable retention period, personal data is securely deleted or anonymised in accordance with ph711's data destruction procedures.

10. Data Security

ph711 implements technical and organisational security measures appropriate to the risk level of the personal data processed, including:

• 256-bit SSL/TLS encryption for all data in transit between your device and ph711's servers;
• AES-256 encryption for sensitive personal data stored at rest;
• Bcrypt hashing for all account passwords (passwords are never stored in plain text);
• Role-based access control restricting data access to authorised staff on a need-to-know basis;
• Comprehensive audit logging of all access to personal data;
• Regular internal security reviews and third-party penetration testing;
• Two-factor authentication (2FA) requirements for staff access to systems containing personal data.

Notwithstanding the above, no data transmission over the internet can be guaranteed to be 100% secure. Players are responsible for maintaining the security of their own ph711 login credentials. If you suspect your account has been compromised, please contact ph711 support immediately.

11. Cross-Border Data Transfers

ph711's primary servers and data processing infrastructure are located within the Philippines. Where personal data is transferred to a third-party service provider whose systems are located outside the Philippines (for example, certain game studio technical providers), ph711 ensures that appropriate safeguards are in place, including:

• Data processing agreements requiring the recipient to maintain data protection standards equivalent to those required under the Data Privacy Act of 2012;
• Transfers only to countries that the National Privacy Commission has assessed as providing an adequate level of data protection; and
• Limitation of transferred data to the minimum necessary for the specific service being provided.

12. Children's Privacy

ph711 is strictly an adults-only platform. Access to the ph711 platform is prohibited for any person under the age of twenty-one (21) years, in compliance with PAGCOR regulations and Philippine law. 21+

ph711 does not knowingly collect personal data from individuals under the age of 21. If ph711 discovers that personal data has been collected from a person under 21, that data will be deleted immediately, the associated account will be permanently closed, and all balances will be forfeited as required by PAGCOR's underage gambling policy.

If you believe ph711 may have inadvertently collected personal data from a minor, please contact our Data Protection Officer immediately at the contact details provided in Section 16.

13. Exercising Your Data Subject Rights

To exercise any of your data subject rights described in this Policy, please submit a written request to ph711's Data Protection Officer using the contact details in Section 16. Your request should include:

• Your full name and registered ph711 mobile number;
• A description of the right you wish to exercise and the specific data concerned;
• A copy of a valid government-issued ID for identity verification purposes (required to prevent disclosure of your data to unauthorised third parties).

ph711 will acknowledge your request within three (3) business days and will provide a substantive response within fifteen (15) business days of receipt. Where a request is complex or involves a large volume of data, ph711 may extend this period by a further fifteen (15) business days, with notice to you. ph711 does not charge a fee for the first data access request submitted in any calendar year.

If you are dissatisfied with ph711's response to your data subject rights request, you have the right to file a complaint with the National Privacy Commission of the Philippines.

14. Personal Data Breach Procedure

ph711 maintains a documented Personal Data Breach Response Procedure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ph711 will:

1. Contain the breach and investigate its scope and cause within twenty-four (24) hours of detection;
2. Notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, in compliance with NPC Circular 16-03;
3. Notify affected data subjects without undue delay, providing a description of the breach, the likely consequences, the measures taken, and the contact details of the DPO;
4. Document the breach in ph711's incident register regardless of whether NPC notification was required.

ph711 will cooperate fully with any NPC investigation arising from a breach and will implement remedial measures as directed.

15. Updates to This Privacy Policy

ph711 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory guidance. Where an update materially affects your rights as a data subject, ph711 will provide notice via your registered mobile number or email address at least seven (7) calendar days prior to the change taking effect.

Minor updates — such as corrections of typographical errors or clarifications that do not change the substance of the Policy — may take effect immediately upon publication. The "Last Updated" date at the top of this page reflects the date of the most recent revision. We encourage you to review this Policy periodically.

Your continued use of the ph711 platform after the effective date of any update constitutes acceptance of the revised Policy. If you do not agree to an update, you may close your account and request erasure of your data in accordance with Section 13.

16. Contact & Data Protection Officer

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact ph711's Data Protection Officer:

For complaints that cannot be resolved through ph711's internal process, you may contact the National Privacy Commission of the Philippines. ph711 is registered with the NPC as a personal information controller.